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Blogs
29 March
Importance of Call Centers
Back in the day, call centers used to serve customers through the phone only. But nowadays, companies have employed other methods of helping customers such as web chat, texting, e-mails & through social media channels. Providing different channels of communication is very important because it doesn’t make the customer wait for a long time. Moreover; it has also become very effective because it allows the agents to practice different communication channels and as a result; we can see that there are agents who are specialized in webchat only for instance and that is due to their fast typing and accuracy of assisting customers online.
